Shipping policy

Shipping Policy

Order Processing All orders are processed within 3–5 business days. Orders are not processed or shipped on weekends or public holidays. During peak periods, processing times may be slightly longer — we'll keep you informed if there are any delays.

Domestic Shipping (Australia) We ship across Australia using trusted carriers. Once dispatched, standard delivery typically takes 3–7 business days depending on your location. Express shipping options may be available at checkout.

We offer free shipping on all Australian orders over $75 AUD. Orders below this threshold will incur a flat shipping rate, calculated at checkout.

International Shipping We ship to selected international destinations. International delivery times vary by country but typically take 7–21 business days once dispatched. Shipping costs are calculated at checkout based on your location and order weight.

Please note that international orders may be subject to customs duties, taxes, or import fees charged by your country's customs authority. These charges are the responsibility of the customer and are not included in your order total or shipping cost.

Tracking Your Order Once your order has been dispatched, you'll receive a confirmation email with a tracking number so you can follow your parcel's journey.

Lost or Delayed Parcels If your order hasn't arrived within the expected timeframe, please contact us at [your email address] and we'll do our best to help resolve the issue.

Returns & Exchanges For information on returns and exchanges, please refer to our Returns Policy.